- Giving an employee assignments in which he has no practice diminishing his productivity;
- Acts as a "filter" between client and company;
- Hinders the client to sincerely evaluate the products and services;
- Stimulates the client to be "in the middle";
- The client fears to receive worst product/services in case of a good evaluation, or to receive retaliation in case of a bad evaluation.
- Among employees not always exist expertise with respect to the development of questionnaires, projection of samples and interviewing techniques, which could contribute to a high degree of bias in the study.
- The "take one" form to be filled by the customer is normally used when there are some dissatisfaction. The results of the research tend negative.
- Maintains your employees in their real functions and tasks – producing;
- People with wide experience in developing questionnaires, knowledge of methodologies to establish samples and fully trained in interview techniques.
- Allows total impartiality from both parties;
- Leaves the respondents "at ease", comfortably;
- Transmits security and neutrality to the client as for the real intention of the satisfaction survey;
- It is a Marketing Tool – shows a concern regarding the clients, investing in market surveys conducted by third parties in order to obtain higher reliability.
- Through random
research made by telephone the customers interviewed will represent
the universe, Satisfied and dissatisfied. Reflecting a real situation
vs External Consulting
Coverage